Refund policy

30‑Day Returns

We offer a 30‑day return policy for all UK orders. You have 30 days from the date you receive your item to request a return.

To be eligible, items must be in the same condition you received them: unused, unworn, with tags, and in their original packaging. Proof of purchase is required.

To start a return, contact us at wendysum66@gmail.com. Returns should be sent to:

43 Hands Place, Shipston On Stour, Warwickshire CV36 4SH

Please do not send items back without requesting a return first — unapproved returns will not be accepted.


UK‑Only Delivery

We currently deliver within the United Kingdom only. Orders placed from outside the UK cannot be fulfilled and will be cancelled and refunded automatically.


Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue promptly.


Non‑Returnable Items

We cannot accept returns for:

  • Perishable goods (food, flowers, plants)

  • Custom or personalised items

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, please contact us.


Exchanges

To exchange an item, return the original item first. Once your return is accepted, you can place a new order for the item you want.