Shipping policy

We currently deliver within the United Kingdom only. Orders placed from outside the UK will be automatically cancelled and refunded.

Processing Times

All orders are processed within 1–5 business days. During busy periods (seasonal launches, holidays, promotions), processing times may be slightly longer.

You will receive an email confirmation once your order has been dispatched.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location within the UK and the delivery method selected.

Typical delivery timeframes:

• Standard Delivery: 2–5 business days

• Express Delivery: 1–2 business days

Delivery times may vary depending on courier delays, weather conditions, or seasonal demand.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your parcel’s journey.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at wendysum66@gmail.com and we will assist you.

Please ensure your delivery address is entered correctly at checkout. We cannot be held responsible for delays or lost parcels caused by incorrect address information.

Lost, Stolen, or Damaged Parcels

If your parcel arrives damaged, or if you receive the wrong item, please contact us immediately so we can resolve the issue.

If your parcel is lost or stolen, we will work with the courier to investigate. Replacement or refund decisions will be made on a case‑by‑case basis.

Shipping During Peak Seasons

During high‑volume periods (Christmas, Black Friday, seasonal launches), delivery times may be extended. We recommend ordering early to avoid delays.

Customs, Duties & Taxes

As we ship within the UK only, no international customs or import duties apply.

Contact

For any shipping questions, please reach out to us at: wendysum66@gmail.com